| We
have compiled a comprehensive list of
frequently asked questions which we
felt may be of use to our customers.
Please select from the following topics: |
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How
do I receive a catalog? |
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Is there
a matching wedding band available for
all Whitehouse rings? |
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Can
Whitehouse make a man’s wedding
band with the same engraving to match
my wedding set? |
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Where
can I find a picture of a matching wedding
band? |
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Why
are all Whitehouse Brothers rings shown
without center stones? |
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Why
can’t I buy directly through Whitehouse
Brothers? |
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How
can I see and examine my favorite Whitehouse
Brothers rings? |
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What
is the difference between platinum and
gold mountings in the filigree styles? |
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What
kind of diamonds does Whitehouse Brothers
use in their rings? |
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I have
a center stone I want to put into a
Whitehouse Brothers ring. How do I know
if it will fit? |
 |
Can
I substitute other stones (sapphires
for example) in Whitehouse Brothers
rings? |
 |
How
long will I have to wait to get my Whitehouse
Ring? |
 |
What
should I do if there are no authorized
Whitehouse dealers in my area? |
 |
What
if my fiancé wants a ring without
the small diamonds in the filigree? |
 |
Can
you tell me if a retailer has a particular
item number in stock? |
 |
What
are the suggested retail prices of your
rings? |
 |
How
do I know I received a genuine Whitehouse
ring? |
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My
center stone is a “princess cut”
stone (or marquis, pear, etc.). Will
Whitehouse Brothers rings accommodate
that shape? |
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|
Q |
How
do I receive a catalog? |
| A |
Our consumer
brochure is available for online viewing
in PDF format. View
our brochure now (Requires Acrobat
Reader).
File size: 8MB.

|
Q |
Is
there a matching wedding band available
for all Whitehouse rings? |
A |
Each Whitehouse Brothers
engagement ring has a matching wedding
band available. They are made to fit
the profile of each ring and has engraving
to match. Most wedding bands are available
with or without diamonds, and are
also available in men's widths. You
may want to consider a second matching
or complementary wedding band for
use as a guard ring, which is very
popular as an anniversary or special
occasion gift.

|
Q |
Can
Whitehouse make a man’s wedding
band with the same engraving to match
my wedding set? |
A |
Yes, a straight band
can be made to match the engraving
on your engagement ring or wedding
set. Check
with your retailer for details.
Men’s bands are available in
a variety width.

|
Q |
Where
can I find a picture of a matching wedding
band? |
A |
Matching wedding bands
are created as they are ordered; therefore
photos are not available for all Whitehouse
Brothers offerings. If you order a
matching wedding band, you can rest
assured that the band’s profile
and engraving pattern will match the
accompanying engagement ring exactly.

|
Q |
Why
are all Whitehouse Brothers rings shown
without center stones? |
A |
Whitehouse Brothers handcrafts
mountings for filigree style rings,
specializing in the precious metal
components that cradle the center
stone. Your jeweler specializes in
providing you with the perfect center
stone. The photography on this web
site shows you exactly what the jeweler
will order on your behalf. Your jewelershould
be able to show you several center-stone
options by dropping loose diamonds
onto a mounting for your review.

|
Q |
Why
can’t I buy directly through Whitehouse
Brothers? |
A |
Whitehouse Brothers sells only
to carefully selected retailers. Retailers
provide value-added services that
make your purchase complete. A trusted
jeweler will guide you through the
process of selecting a ring to suit
your style, taste and budget. Your
jeweler will help you to select the
perfect center stone and set it for
you. He or she will also size the
ring and provide custom engraving
on the inner band. Please use the
Retailer
Locator to find a jeweler near
you.

|
Q |
How
can I see and examine my favorite Whitehouse
Brothers rings? |
A |
Use the Retailer
Locator to find an authorized
jeweler near you. These retailers
usually have a selection of Whitehouse
Brothers rings in stock and, depending
on availability, can often procure
a particular item for you to examine.

|
Q |
What
is the difference between platinum and
gold mountings in the filigree styles? |
A |
Most styles are available in both
platinum and gold. Aside from the
difference in price of the metal,
there are many advantages
to platinum filigree jewelry.
Platinum is a harder metal; this translates
into durability of your ring. The
bright luster of platinum highlights
the intricate engraving and carving
of the filigree on these rings. The
bright luster provides a beautiful
background for your diamond center
stone; the color of the platinum will
not taint the sparkle of the stone.

|
Q |
What
kind of diamonds does Whitehouse Brothers
use in their rings? How can I be sure
the diamonds are not “conflict
diamonds”? |
A |
The small diamonds used in Whitehouse
Brothers jewelry are known as melee
and are graded GIA color G-H, clarity
VVS. These diamonds pass through De
Beers, which guarantees that they
are not “conflict diamonds”.
Rebel forces in Africa have illegally
used the diamond trade to finance
atrocities committed on civilian populations.
You can read more about this issue
and the Kimberley Process, which aims
to halt this illegal trade at www.debeers.com.

|
Q |
I
have a center stone I want to put into
a Whitehouse Brothers ring. How do I
know if it will fit? |
A |
The authorized retailer in your
area can provide expert guidance in
this area. Each style ring will accommodate
a specific range of center stone sizes,
depending on cut. You can also search
this web site for a ring to accommodate
a specific size of center stone using
the search tools above.

|
Q |
Can
I substitute other stones (sapphires
for example) in Whitehouse Brothers
rings? |
A |
Generally, the answer is yes, many
different stones can be set into these
rings. Check with your local
authorized retailer for specific
answers for the style of your choice.

|
Q |
How
long will I have to wait to get my Whitehouse
Ring? |
A |
Most rings are made to order, therefore
please allow up to 4 weeks for your
ring. Custom
orders to accommodate center stones
other than round cuts may require
6 weeks. Your jeweler can advise you
about a finish date for your ring
when you place your order.

|
Q |
What
should I do if there are no authorized
Whitehouse dealers in my area? |
A |
Please contact
us and we will gladly work with
you to find a qualified jeweler in
your area.

|
Q |
What
if my fiancé wants a ring without
the small diamonds in the filigree? |
| A |
Some rings can be ordered without
the small diamonds tucked into the
hand engraved filigree. Your jeweler
will be able to advise you about this.

|
Q |
Can
you tell me if a retailer has a particular
item number in stock? |
A |
Whitehouse Brothers sends rings
to retailers upon request. However,
they cannot track individual retailers’
inventories. Please call an authorized
retailer near you about the particular
style number. If it is not in stock,
Whitehouse Brothers can sometimes
send a ring to the retailer for your
approval.

|
Q |
What
are the suggested retail prices of your
rings? |
A |
Whitehouse Brothers does not control
the retail pricing of its products.
However, relative costs are indicated
with dollar signs on the detail page
for each ring. These ranges are SUGGESTED
RETAIL prices and do not reflect taxes,
or custom work.
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$500 – $1,299 |
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$1,300 –
$2,199 |
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$2,200 –
$3,499 |
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$3,500 –
$4,800 |

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|
Q |
How
do I know I received a genuine Whitehouse
ring? |
A |
Whitehouse Brothers rings have
a trademark “W” stamped
inside the band. This trademark is
registered with the United States
Department of Commerce. Because of
the extensive hand engraving done
on these rings, they are not easy
to duplicate or “fake.”

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|
Q |
My
center stone is a “princess cut”
stone (or marquis, pear, etc.). Will
Whitehouse Brothers rings accommodate
that shape? |
| A |
The answer varies with the style
chosen. All engagement rings accommodate
round-cut center stones. Several Whitehouse
Brothers rings can be custom-fit to
accommodate unusual cuts such as marquis,
pear, princess and emerald. These
rings are identified here on the web
site. On the detail page for such
rings, the shapes of center stones
that will work with that particular
ring are listed. For more information,
please check with your local
authorized retailer.

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